Patient Portal
- Signing up for the first time
- Changing your password
- Forgot your password
- Locked-out of your account
- Common problems and frequent questions
Signing in for the first time
You should have received an email with your User Name and default Password.
- The website for the portal is https://mycw.eclinicalweb.com/evp/jsp/login.jsp
- Enter your user-name and password exactly as they were given to you
(passwords are case-sensitive!) - Click "Sign In"
If this is the first time to the portal, you'll be presented with a disclaimer to read. Please review it and click on the small box indicating you understand and accept the terms. You will only have to do this once.
You should then see the "home page" of the portal
Go back to Patient Portal Help main page
Changing your Password
If you forgot your password (or think you forgot your password) you can create a new one.
For security reasons, you'll need to provide some additional information.
1. Go to the portal at https://mycw.eclinicalweb.com/evp/jsp/login.jsp
2. Do not log in!
3. Click "Change/Reset Password "
3. Enter the User Name that was provided by the office (this cannot be changed)
4. Type in your old password
5. Now enter your new password twice (remember, passwords are case sensitive!)
6. Click "Submit"
7. Your new password should automatically become active within 10-15 minutes
Go back to Patient Portal Help main page
Forgot your Password?
If you forgot your password (or think you forgot your password) you can create a new one.
For security reasons, you'll need to provide some additional information.
- Go to https://mycw.eclinicalweb.com/evp/jsp/login.jsp
- Click on "Forgot password"
3. Enter the following security information:
- User Name given in the office
- Birthday
- Last 4 digits of your social security number
- Email (must match the one you provided to our office)
- Now type in your new password twice (case sensitive, so be careful!)
4. Click Submit. Your password should be changed and is usually active within 15 minutes
Locked out ("Account locked")
Your privacy is very important and security measures are in place to help protect your medical records.
If there are three unsuccessful attempts to access your account, the account will be locked out. This can only be unlocked by our office.
Common reasons for being locked out include:
- Using the wrong password
- Misspelling the password
- Incorrect case (upper/lower) - passwords are case-sensitive
so, "Password", "password," and "pasSWord" are all different - Using an incompatible web-browser (such as Apple Safari)
For best results, use Internet Explorer or Firefox
Our office can unlock your account over the phone, and will do so if you can provide correct answers to "security" questions. Otherwise, they will require you to come in to the office so your identify can be confirmed in person.
It is important that you complete close down your web browser before calling the office to have your account unlocked.
If we unlock your account while your browser is open (even if on another page), the unlock procedure will not work.
In some circumstances, technical problems on your end (such as firewalls, virus or spam blockers, or other software incompatibilities) may prevent us from being able to unlock your account. We are unable to provide any assistance with these problems and suggest you contact the manufacturer of those products for help.
In cases where we are unable to assist, we will temporarily disable your portal account. This will ensure that our office does not send important messages through the portal until you are able to obtain access once again.
Next time you are in the office, we can reset your account and you can try again.
Go back to Patient Portal Help main page
Common Problems and Frequently Asked Questions
- Why am I having problems logging in to the portal?
- Is the portal compatible with my computer or web-browser?
- Why can't I find the results of my lab tests (or x-rays, or other tests)?
- The Health Alerts are wrong... Why doesn't the portal know I've already had a particular vaccine or test?
- I can't see my entire chart...
Why am I having problems logging in to the portal?
First of all, if you haven't specifically been assigned a User Name and password from the office, you will not be able to log in. This is usually done only in person. You can either do this during an appointment, or you can come by during office hours to request a portal account.
The most common problems we encounter occur when passwords are mistyped. Passwords are case-sensitive, so make sure you aren't accidentally capitalizing letters, and check the "CAPS LOCK" key.
Sometimes, your web-browser may block "cookies" which are required to maintain security on the portal. We see the best results when people use "Microsoft Internet Explorer" or "Firefox." Problems have been reported with other browsers including "Apple Safari."
Too many unsuccessful attempts will lock out your account. So rather than repeatedly trying passwords, first go to the "Forgot Password" feature and try making a new one.
The vast majority of our patients access the portal without any difficulty. So when problems occur, we are confident they are due to technical problems on the patient's side. Unfortunately, we are not trained to solve those problems. Please follow the suggestions on this website before calling for help. These are the same suggestions that our staff will offer.
Is the portal compatible with my computer or web-browser?
The portal can be accessed from any computer running Microsoft Windows, Linux, or Macintosh operating systems. Some of our patients have even connected from their mobile phones!
The recommended web browsers are Microsoft Internet Explorer and Firefox. Other web browsers may work, but we cannot offer any technical support for other software.
Why can't I find the results of my lab tests (or x-rays, or other tests)?
There are several possible reasons you can't find your test results.
- We may not have received your results yet. It can take 10-14 days for some tests to come back
- The results will not appear until the doctor has received them, reviewed them, and signed off on them.
- Some results will simply not appear on the portal. In these cases, you should still receive notification that we've received them.
- We can only display results of tests done at our preferred lab, and only when they are ordered by our doctors. If you have lab work done by another lab or another doctor, it will NOT be available on the portal.
- Finally, you might simply be looking in the wrong place. Once you are logged in, click on "Lab/Diagnostic Reports" under the heading "Review" at the bottom left of the screen.
The Health Alerts are wrong... Why doesn't the portal know I've already had a particular vaccine or test?
The portal tries to track overdue tests and immunizations, but it can only do this if the information has been entered into our system.
Sometimes, if tests were done a long time ago, or done by another doctor, they may not have been recorded in our computer.
No need to panic! Just send us a note and let us know that these were done (and when, and by whom) and we'll make the appropriate changes.
I can't see my entire chart...
That's true. At this point, the portal does not allow you to view all portions of your record online. You can see most test results, scheduled appointments, pending referrals, and health-alerts.
Additionally, you can update your demographic information, change your preferred pharmacy, and inform of us any recent changes in your health (new allergies, recent surgeries, etc.)
We expect that the portal will continue to develop over time.
